SAP Customer Interaction Center Tables
Are you looking for the right table related to SAP Customer Interaction Center Tables to query in an ABAP Program, Class, Function Module and OData API?
There are number of standard tables in SAP S/4HANA system. The data of an application is distributed across several database fields. Finding the right table is important, in this post we'll look at list of all the tables in Customer Interaction Center (CS-CI-CIC) module.
Top 10 tables in Customer Interaction Center
| Table | Description |
|---|---|
| CDESTPID | Online BDC parameter-id preset destination |
| CIMAP | Input Sequence for BDC Sessions |
| CCMCMPCALLT | Action Box Component Workspace Text |
| CRMC_CIC_ASP_TP | IC WinClient: ASP, application type |
| CSRCCONSTANT | Online BDC constant value source map |
| CRM_CIC_OPDELS | Object Provider Service: class delegation - delivery |
| CCMCSEARCHMAP | Matchcode mapping for CCM contact search |
| CRM_CIC_DEFWS | Default Workspace Profile |
| CCMSCRPROF | Script activity profile |
| EWFGRUT | Front Office Call Group: Text |
List of tables in Customer Interaction Center
| Table | Description |
|---|---|
| CDESTPID | Online BDC parameter-id preset destination |
| CIMAP | Input Sequence for BDC Sessions |
| CCMCMPCALLT | Action Box Component Workspace Text |
| CRMC_CIC_ASP_TP | IC WinClient: ASP, application type |
| CSRCCONSTANT | Online BDC constant value source map |
| CRM_CIC_OPDELS | Object Provider Service: class delegation - delivery |
| CCMCSEARCHMAP | Matchcode mapping for CCM contact search |
| CRM_CIC_DEFWS | Default Workspace Profile |
| CCMSCRPROF | Script activity profile |
| EWFGRUT | Front Office Call Group: Text |
| CCMCLBS | Call center callback - Whole |
| EWBWEBGUIITS | ITS Basic Address for Method Inplace-Calls in the CIC |
| CCM_NAVVIEWT | CCM Navigation Area Profile |
| CCMHTMLPARI | CIC HTML configuration: parameter for internal calls |
| CCMCLBC_T | Call center callback - Configuration table label |
| EWCUSTENVGT | Customer Information Cluster Builder Profile: Text |
| CCMSCRVAR | Script variable name |
| EWBPROCTX | Front Off. Process: Text |
| EBACONTXTT | Call Context - Text Table |
| CCMCLBD | Call center callback user options |
| CRM_CIC_DEFWSSL | Default Workspace Profile Slot |
| EWVIEW | CIC View: View of Object Data Environment |
| EECICTOOLBAR | CIC Function Bar Profile |
| CCMCMPCALL | Action Box Component Calls |
| CRMC_CIC_ASP_CT | IC WinClient: ASP, configuration (text) |
| CRM_CIC_OPFACT | Object Provider Service: class definition |
| CCMACTIONOBJ | Assign transactions to object types - usage restriction |
| EBAPRES | Object Presentation: SAP Standard |
| EWBPROCX | Front Office Process |
| EWCUSTENVCLS | Customer Information Cluster Builder |
| CCMCMPCALLPARI | Action Box Component Call: Parameters for Internal Calls |
| CCMACTPROF | Loggable activity code group membership |
| CCMADKEY_T | Call center detail key logging table |
| CCM_NAVAREA | CCM Navigation Area Profile |
| CRM_CIC_OPDELC | Object Provider Service: class delegation - customer |
| EWFCON | Front Office Configuration |
| EWFTRA | Front Office Call: Data Flow |
| CCMCTIQUEUE_T | Call center queue texts |
| EWCUSTENVCLST | Customer Information Cluster Builder (Text) |
| CCMCCONT | Component container configuration |
| CACCEL | Online BDC transaction accelerator definition |
| EWFGRU | Front Office Call Group |
| CRMC_CIC_ASP_DA | IC WinClient: ASP, applications related to DNIS |
| CCM_NAVAREAT | CCM Navigation Area Profile |
| CCMADKEY | Activity detail logging key |
| CCMCMPCALLPARIT | Action Box Component Calls: Text for Internal Parameters |
| CCMCTIBKEY_T | CCM telephony control button key translation |
| COMAP | Online BDC output mapping from message table to container |
| CCMCSEARCH | Search type to matchcode mapping for CCM contact search |
| ECICWFINB | Profile for CIC workflow inbox |
| ECICCONTHIST | CIC Profile: Contact History |
| CRMC_CIC_ASP_CA | IC WinClient: ASP, applications assigned to configuration |
| CCMCBQPROF | Call center callback - Callback queue profile |
| CCMCBQPROFASSN | Call center callback - Assignment of profile to queues |
| CCM_NAVAREA_VIEW | CCM Navigation Area: Tab |
| EWVIEWATTR | CIC View: Attribute Control |
| EWFCONT | Front Office Configuration: Text |
| CDESTBDCFIELD | Online BDC value destination map |
| EWFCAL | Front Office Call |
| ECICWFINBT | Profil for CIC workflow inbox (text) |
| CSRCFCALL | Online BDC function call value source map |
| ECCPRECEIVET | Configuration of office-recipient for workflow start (texts) |
| EWOPSLDCONST | OPS: Language-Dependent Constants |
| CCMOBJLST | List of information objects in a container |
| CCMHTMLCONFT | CIC HTML configuration |
| ECICCONTHISTT | Customizing Table for Contact History |
| CCMAC | Loggable activity codes |
| CCMCTIPROF | CIC Front office function key profile |
| CCMCSCONF | Contact search/display configuration |
| EWFCALT | Front Office Call: Text |
| ECCPCALLBACKRVT | Reasons for callback (texts) |
| EECICTOOLBAR_PRG | CIC Function Bar Profile: Main Program for Status |
| EWOPSCOND | OPS: Conditions |
| CCMLOG | Activity log |
| ECCPRECEIVE | Configuration of office-recipient for workflow start |
| CSRCCONTAINER | Online BDC container value source map |
| CCMCTIQUEUE | Call center queues |
| CCMOBJKEYS | Information object instance |
| CCMHTMLPAR | CIC HTML configuration: external parameters |
| EWFFND | Front Office Configuation Determination |
| CRM_CIC_DEFWSSLT | Default Workspace Profile Slot Text |
| EWFPAR | Front Office Configuration: Call Parameter |
| EEFO01 | Settings for Account Balance in CIC |
| CCMCCPROF | Call center profile |
| CRMC_CIC_ASP_AT | IC WinClient: ASP, application (text) |
| EWCUSTENVG | Customer Information Cluster Builder: Generic Profile Data |
| CRMC_CIC_ASP_A | IC WinClient: ASP, application |
| CRMC_CIC_ASP_C | IC WinClient: ASP, configuration |
| CCM_NAVAR_VIEWT | CCM Navigation Area Tab Text |
| CCMCCONT_T | CCM Component Container Text |
| CCMSESSION | Call management sessions |
| EWOPSCONF | OPS: Configuration |
| CRM_CIC_OPFACTT | Object Provider Service: class definition |
| CRMC_CIC_ASP_TPT | IC WinClient: ASP, application type (text) |
| ECICWFINBFLT | Task Filter for Profile- for CIC Workflow Inbox |
| EWFPART | Front Office Configuration: Call Parameter: Text |
| CCMCLBC | Callback Configuration |
| CCM_OPCLASSTYPET | Object Provider Service: Class Type Definition |
| EBACONTXT | Call Context |
| EECICLAYOUT | Control of CIC Framework Layout Switch |
| ECCPCALLBACKRV | Reasons for callback |
| CRM_CIC_DEFWST | Default Workspace Profile Text |
| EBAPRESC | Object Presentation: Customer Definitions |
| CCM_NAVVIEW | CCM Navigation Area Profile |
| CCMCBQUES | Call center callback - Callback queue definition |
| CCMCTIADMIN | CTI Administration/Policy |
| CCM_OPCLASSTYPE | Object Provider Service: Class Type Definition |
| CCMCMPCALLPARET | Action Box Component Calls: Text for External Parameters |
| CCMHTMLCONF | CIC HTML configuration |
| CCMSCRPROFILE | Call center management scripting profile |
| CCMCTIBKEY | Call center telephony control button keys |
| CCMCTIQUEUEASSN | CTI queue assignments |
| CCMIFIMPLNEW | Implementaion of Interfaces in CIC environment |
| CCMIFIMPL | Classes that implement different modules of the CIC |
| CCMAC_T | Call center management activity code description |
| CCM_OPFACTORY | Object Provider Service: Class Definition |
| CCMLOGD | Activity log details |
| CCMHTMLPARIT | CIC HTML configuration: Text for internal parameters |
| CCMHTMLPART | CIC HTML configuration: text for external parameters |
| CCMCMPCALLPARE | Action Box Component Call: External Parameters |
| CCMCBQUES_T | Call center callback - Callback queue description |
| CCMDNIS | Inbound DNIS display text |